GARDEN VALUE OUTLET HELP

Your Money-Back Guarantee

Your satisfaction is important to us. If for any reason you are not happy with your order, return it for a full product refund! If we made the mistake in the item sent to you and you don't want it, we'll even refund the shipping in both directions.

If you feel the product has not worked to your satisfaction you can retrun the unused portion for a full refund, NO QUESTIONS ASKED. See vendor guarantee details

We're confident our prices are the lowest anywhere. If you find a lower advertised price anywhere (including shipping and tax), tell us and we'll do our best to beat it.

Shipping

Most items ship within one business day of placing your order. If an item is not in stock you will typically be notified at the time you try to place your order. If however your item is not available for immediate shipment you will be notified when it will be available. No matter what, we will not charge your card until your product ships.

We offer free shipping on almost all orders over $99 that are shipped in the continental USA. In the event of a return, at our discretion, we reserve the right to deduct the actual shipping charge from the refund.

Some special items may require additional shipping charges. If an order does have special shipping charges, we will contact you for approval prior to charging your card.

How we process your order

Most items we carry ship within one business day and take 5-8 business days to deliver within the US and 12-14 days to deliver overseas.

If an item you have ordered is not in stock at the time the order is placed, one of our customer service representatives will contact you to give you the new ship date, and to verify that you would still like to place the order. Your credit card is never charged until we verify that the item is in stock.

If you have questions regarding shipping or the status of your package, please contact us

Credit Card Fraud Prevention

We take extensive measures to insure that your credit card information is protected. Our Secure Transaction Guarantee protects you from fraudulent charges online.

When a warning flag is signaled to our customer service personnel we automatically initiate a fraud screening process to insure that your card information is not being used without your authority.

Why do we ask for a signed photo copy of your credit card? If the shipping address for your order is not on record with your credit card company (for example, you are sending it to your work location) then the only way we have of verifying that someone else does not have your credit card information is by asking you to photo copy your card. If your card information had been stolen from another website --the most common source of fraud on the internet-- then the thief will not be able to provide photocopy proof of possession of your card to us.

Without either proof of physical possession or, a match on your shipping address, we will not ship products or charge your card. It's just another way we protect your information on the internet.

Check out our Secure Transaction Guarantee.

Returns

Returns at Garden Value Outlet are easy!

Simply contact our Customer Service Department, and let us know the reason for the return. We will then give you a return authorization number so you can return the item.

As long as it is within 30 days of receipt of your shipment, you may return ANY item for an exchange or full refund (We'll even refund the shipping cost if the return is a result of our error). In the event of a return, at our discretion, we reserve the right to deduct the actual shipping charge from the refund, including items marked as free shipping.

Items that are returned more than 30 days after delivery, or in un-sellable condition, or missing parts, may be refused or may be charged a re-stocking fee at our discretion.

International Order

We do not accept international orders at this time

Privacy Statement

We value your patronage and respect your privacy. Your information kept confidential and is never sold to mailing lists.

Concerned about security? Check out our Secure Transaction Guarantee.

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